- Only the users with project import and export permissions can export the entire knowledgebase in format. To give a group import and export permissions for your knowledgebase, enable the "Allow exporting knowledgebase" option on the General tab of the Group Permissions wizard.
- You must have access to the admin console to import the knowledgebase on the target server.
- Check the version on each server. You can transfer KBs from a lower version to a higher version, but not from a higher version to a lower version. To see the current version, log in and go to Help > About in the upper right corner. Note that additional considerations apply when transferring a KB from version 2018_02 or below to version 2019_01 and above.
- For large knowledgebases, you must have server access to move the file from the source server to the TMP directory on the target server.
|