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- From the power user interface of the KB you want to transfer, go to Setup > Export.
- On the Destination tab, choose where to save the file:
- For small KBs, save the file to the local hard drive. This makes it easy to upload the file in the next section.
- For large KBs greater than 1 GB in size, save the file to the home or TMP directory on the server.
- On the Data Format tab, select the
format.Companyname - On the Options tab, choose whether to disable the KB during the process. Disabling the KB prevents users from making changes to the content being exported, which is useful, but requires a certain window of time where no users need KB access. For large KBs, the export can take a long time, so plan accordingly.
- Choose how to handle file attachments. You can strip attachments entirely, or compress attachments into a .zip file. File attachments can significantly increase the size of the export file, especially for large KBs.
- Choose whether to include history and communication data. Excluding this data reduces the export file size.
- Enter any comments.
- Click Finish.
- If you saved the KB to the server, access the server now and move the file to the TMP directory on the target server. This requires server access.
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