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The system is designed so that end users can submit a request in one of three ways:

  • By clicking on a service catalog showing their available services.
    End users click the 'View My Service Catalog' link in the interface to access the services list.Image RemovedEnd users click the ' View My Service Catalog from the End User Interface (EUI).

    Shows how to access the Service Catalog from the EUI Image Added' link in the interface services list.
    They can then choose a business service to drill down to the services included, where they see a button to create the appropriate record for the service:

    Image showing the Service Offerings page, with links to create requests related to the listed services, such as audio problems or conference room issues.

  • Create an Incident or Service Request directly and then choose the appropriate service from the service catalog once in the record.

    Image showing the 'Create a Service Request' link on the End user home page. This can be used to create a Service Request first, then link to the appropriate service.Image RemovedShows Service Requests and Incidents on the EUIImage Added

  • Select from a configurable set of quick links to create requests for specific services. This lets end users create service requests without the need to know which table is used to store and process the requests.

    Configurable Quick Links are shortcuts to create different types of service requests. These examples include Password Reset, New Employee, New Email Account, and Slow Internet.

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